Acceptable Usage Policy
Last Updated 9 December 2017

The Acceptable Usage Policy is a set of policies that forms part of this Agreement that governs the acceptable usage of Intellihost services by the Client and outlines what Intellihost considers as acceptable, and non-acceptable usage of the Intellihost Services. Complaints relating to the violation of this AUP should be submitted in writing to abuse@intelli.host

1. Acceptable Usage Policies

  • 1.1 - Intellihost reserves the right to take action to any individual or organisation that violates our AUP which includes but are not limited to the suspension and termination of Clients Services related to this Agreement, request for the reimbursement of human time lost due to the remedies of such violations and take legal action against such entities to the fullest extent of the law.
  • 1.2 - The Client agrees to only make use of Intellihost Services and our Systems for purposes that are Lawful and does not violate any laws within the Republic of South Africa and international laws. This includes but are not limited to the transmission, storage or distribution of:
    • 1.1.1 - Pornography of any kind
    • 1.1.2 - Gambling Websites
    • 1.1.3 - Obscenities and discrimination
    • 1.1.4 - Hate Speech
    • 1.1.5 - Content that is intended to insight violence, hatred or cause injury to others.
    • 1.1.6 - Inappropriate or defamatory material of any individuals
    • 1.1.7 - Violation of any Intellectual Property Laws including copyright, trademarks or trade secrets.
    • 1.1.8 - Violation of the privacy of others
    • 1.1.9 - Fraudulent activities including operating false websites, phishing websites or systems that is intended on collecting data for the purpose of defrauding an individual or organisation.
    • 1.1.10 - Impersonation of an individual or organisation.
    • 1.1.11 - Pirated content or any content without the permissions of the content distributors.
  • 1.2 - The Client agrees to not make use on an Intellihost Service or an Intellihost System for any purpose that may threaten the security, functionality or integrity of the Intellihost Systems. This includes but are not limited to:
    • 1.2.1 - Operating any kind of Software on the Intellihost Network for malicious purposes
    • 1.2.2 - Attempting or executing DDOS commands to a foreign network from an Intellihost System.
    • 1.2.3 - Attempting to expose network or system vulnerabilities to or from an Intellihost System.
    • 1.2.4 - Attempting to gain access to secure areas of an Intellihost System or access to other Clients Accounts or data.
    • 1.2.5 - Hacking or spoofing requests to or from an Intellihost System
    • 1.2.6 - Any attempts to bypass security protocols put in place to gain access to authenticated or secure areas of Intellihost or any of our Clients.
    • 1.2.7 - Activities that may disrupt Intellihost Services that includes DDOS attacks, flooding of a network or deliberately attempting to overload specific intellihost Services or external networks from an Intellihost System.
    • 1.2.8 - Distribution of malicious content from or to an Intellihost Service and System that includes viruses, malware, ransomware or other harmful components that may threaten another individual.
    • 1.2.9 - Unauthorised monitoring of an Intellihost Service or System without the consent of Intellihost.
    • 1.2.10 - Operating, executing or running any form of service on an Intellihost System that has known vulnerabilities or weaknesses that may jeopardize the integrity of the Intellihost Network.
  • 1.3 - The Client agrees to not make use of any Service or an Intellihost System to send, distribute or manage any unsolicited mail or spam irrespective if it’s for commercial purpose or not. This includes but are not limited to:
    • 1.3.1 - Sending emails to another party with the pre-knowledge that such mails may be considered as SPAM example sending a newsletter without the receiving party “opting in” to receive such mails.
    • 1.3.2 - Sending SPAM or unsolicited bulk emails.
    • 1.3.3 - Sending newsletters or content without the appropriate consent of the receivers
    • 1.3.4 - Continuous sending of emails or messages to recipients without the option to “OPT OUT” or ignoring such “OPT OUT” requests and continually sending such messages.
  • 1.4 - Should a Client reside, temporarily or permanently, in a country other than the Republic of South Africa, the laws of that country will be applicable to this agreement and any unlawful activities done on an Intellihost System will be considered illegal and Intellihost will obey and assist in the investigation and prosecution of the individuals or entities where legally required to do so.
  • 1.5 - Intellihost offers unlimited bandwidth on all of our hosting packages which is intended for usage of websites and email facilities of small businesses, and not that of large content-heavy websites or medium- to large organisations. Intellihost, at our discretion, may suggest and ultimately move services to a separate hosting or server based hosting solution that would be better for the Client and their operation. Such cases including the cost implications will be communicated to the Client which may terminate this Agreement and their Intellihost Services if they do not agree with such suggestions.
  • 1.6 - Intellihost strictly prohibits the usage of a hosting package for any usage other than operating a website and email facilities on it. Any usage of a hosting product for data storage, archiving, file sharing or operating any system such similar to Dropbox, Nextcloud or other systems that transmits files is strictly prohibit.
  • 1.7 - Intellihost strictly prohibits the unauthorised storage and / or distribution of copyrighted material on any of our Systems, including email, hosting and servers.
  • 1.8 - Intellihost regularly updates our Systems with security updates and upgrades, patches and additional implementations that increases the security on our network and that of our customers. Such updates are done at the discretion of Intellihost which cannot be held liable for any disruption of a client services such as websites not working after such upgrades have been completed. Clients are requested to keep their websites up to date at all times and patched up to ensure that their systems will work when upgrades are completed.
  • 1.9 - Under no circumstances will Intellihost be liable for the backup or restoration of services related to our shared hosting, emails or servers. The backup of such data is the sole responsibility of the Client and Clients are requested to make frequent backups of emails, websites and any other material that may reside on any of the Intellihost Systems to avoid data loss.
  • 1.10 - Clients are requested to at all times only make use of software or systems that are optimized and does not pose any unnecessary load on our Systems or pose security risks such as poor security controls, weak passwords or not tested for SQL injection and other malicious.
  • 1.11 - Clients making use of WordPress or another popular CMS or system is obligated to perform regular updates to such systems to ensure data integrity. Intellihost reserves the right to disable or take down such websites if it is outdated with known security vulnerabilities or has been compromised.
  • 1.12 - Mining for cryptographic currencies on any of the Intellihost Systems is strictly prohibited.
  • 1.13 - Clients are fully responsible for their own Intellihost Services and Intellihost will not be held liable for any unauthorised access to any of the Clients Services. This includes but are not limited to:
    • 1.13.1 - An Intellihost account which was accessed without authorisation
    • 1.13.2 - Compromised websites which may have been defaced
    • 1.13.3 - Compromised websites that send bulk / unsolicited emails.
    • 1.13.4 - Email accounts that were compromised
  • 1.14 - Any activity or conduct that is likely to be in breach of any applicable laws, codes or regulations including the Electronic Communications and Transactions Act 25 of 2002 (see ECT Act) which renders the Client liable to a fine or imprisonment;

2. Acceptable Usage Policy Complaints Resolution

  • 2.1 - Intellihost, upon receiving a complaint or by our own internal monitoring, will take the following actions to resolve an AUP breach:
    • 2.1.1 - Intellihost will contact the Client to inform it of such complaints and outline an immediate plan to resolve such a complaint. In the event where it is found that any part of an Intellihost Service may have been compromised, such services will be suspended immediately, either by suspension of the service as a whole or by locking down the compromised Service like for example taking down a compromised website.
    • 2.1.2 - The Client is requested to remedy such complaints within an agreed upon timeframe based upon the severity of such an issue.
    • 2.1.3 - If the Client does not remedy and fix the breach, Intellihost fully reserves the right to suspend, or keep suspended, the Intellihost Service that is related to the claim / breach.
    • 2.1.4 - If the Client notifies Intellihost that such remedies have been applied and Intellihost finds it to be false or such services are reinstated but the original complain re-occurs, Intellihost reserves the right to again suspend and ultimately terminate the services of the Client with immediate effect without compensation or refunds of any nature.
  • 2.2 - Intellihost reserves our right to not take action against violations of our AUP.
  • 2.3 - Intellihost reserves the right to pursue civil remedies for any costs associated with the investigation and resolutions to any AUP violations and in the event of such violations to be considered unlawful, will communicate such violations to the appropriate law authorities including the sharing of personal data where required by law.
  • 2.4 - Intellihost will not provide credit or any form of refunds for downtime of any Intellihost System that is either suspended or terminate due to the active investigation or pursued resolution of any AUP breaches.